GENERAL TERMS AND CONDITIONS OF SALE

Pre-contractual information

LAST PLACES S.L. is a Retail Travel Agency that organizes Combined Trips, with registered office at C/ Esteve Pila, 28-34. Bloque 4 Esc 1 2o, 2a, 08173 Sant Cugat del Valles, Barcelona and European VAT Nr. ESB67217018.

LAST PLACES S.L organizes trips under the Spanish Royal Legislative Decree 1/2007, of November 16 (B.O.E. November 3, 2007). Contracts are carried out under Law 7/1998 of April 13, (B.O.E. April 14, 1998).

The fact of acquiring or taking part in any of the trips published, offered or made to measure at the express request of the traveler originates the express acceptance by the traveler of each and every one of these General Terms and Conditions of Sale that will be considered incorporated in the travel contract and will be provided upon delivery.

These conditions will be complementary to the particular conditions of each trip, which will be communicated in writing to travelers and will form part of the final travel contract. These particular conditions detail, among others, the price of the trip, dates and places of departure and return, itineraries, accommodation, transportation, minimum requirements for participants, other inclusions or exclusions, as well as all the information necessary for the traveler.

Reservations and payment terms

The reservation is considered formalized with the deposit payment of 40% of the Price of the travel.

The final payment up to the total amount must be made 30 days before the departure date of the trip.

Way to pay
Payments may be made through any of the following procedures:
* Wire transfer
* Visa or MasterCard credit card

Withdrawal. Returns. Annulment or Cancellation Expenses

A) Because of the Consumer

The costs of annulment/cancellation of the trip object of the combined travel contract, unless due to force majeure, will be €300, and a penalty consisting of 5% of the total amount of the trip, if the withdrawal occurs with more than 10 and less than 15 days before the start date of the trip; 15% between days 3 and 10 and 25% within 48 hours prior to departure.

If does not show up at the departure, the consumer or user is obliged to pay the total amount for the trip, paureying, where appropriate, the pending amounts unless otherwise agreed by the parties.

B) Because of the Organizer

In the event of termination of the contract or cancellation for reasons attributable to the organizer, the consumer will be entitled to payment of the amounts paid as well as compensation for breach of contract in the percentage and amounts, which will be 5% of the total price of the trip. contracted, if the breach occurs between two months and fifteen days immediately prior to the planned date of completion of the trip; 10% if it occurs between the previous 15 and 3 days and 25% in the event that the breach occurs within the previous forty-eight hours.

 

Delivery and execution of the contract

The benefits derived from the combined travel contract result from the information provided to the consumer in the pre-contractual information and will not be modified unless the travel agency and the traveler expressly agree.
Prior to the start of the trip, the travel agency will provide the traveler with receipts, vouchers, tickets and other information necessary for the provision of services.

 

Claims:

In accordance with current legislation, the client is advised of the need to communicate as soon as possible, in writing or in another way that is recorded, to the organizer or retailer, and where appropriate, to the service provider in question (hotelier, carrier, local agent, etc.) any breach or deficiency in the execution of the contract that has been verified. The client is in possession of the General Conditions of the Trip that appear in the brochure, offer or annex mentioned in the particular conditions of this contract, as well as the Special and General Conditions of the trip, which he knows and acknowledges having signed. The actions derived from the rights recognized by RDL 1/2007 referring to Combined Trips will prescribe after two years. Notwithstanding the foregoing, it is hereby stated that in matters of complaints and claims, the regulations of this autonomous community will apply.

 

Insurance:

All trips include a basic assistance insurance. The consumer has the possibility of subscribing an optional complementary insurance.

 

Assignment of reserves:

The client can assign the reservation to a third person by communicating it more than 15 days before the departure of the trip, provided that the person meets the same requirements as the contracting client, and paying the Agency the corresponding management expenses. It may be the case that, depending on the type of service, the client cannot transfer their reservation to third parties.

 

Minor Authorization:

Minors, in addition to having their personal and travel documents in order, need the authorization of their father or mother or legal guardian to travel and to carry out any contractual procedure, if applicable. The name, address and telephone number where direct contact can be established with the displaced minor or those responsible for their stay, appears in the definitive documentation delivered to the consumer in this act.

 

Communication and contact channels:

For the purposes of any procedure related to the contracting and payment of trips with Last Places S.L. The client can contact by any of the means indicated in the following link on the website: https://lastplaces.com/en/contact/